Question 1

What AWS services does Vigilare monitor?

Accepted Answer

Vigilare monitors 7+ AWS services: Billing (cost anomalies and usage spikes), IAM (policy drift, root account usage, missing MFA), GuardDuty (threat findings), SES (sending reputation), CloudTrail (suspicious API patterns), Service Quotas (limit utilisation), and Account Health (AWS notifications). Coverage is continuously expanded.

Question 2

How does Vigilare access my AWS account?

Accepted Answer

Vigilare uses a read-only cross-account IAM role that you provision using our open-source Terraform module. The role grants only the minimum permissions required for monitoring — no write access, no credential storage, and no data leaves your account except what is needed to display findings in your dashboard.

Question 3

How quickly will I be alerted?

Accepted Answer

Depending on your plan, Vigilare scans every 1, 5, or 15 minutes. Alerts are delivered in real time via email, Slack, or PagerDuty the moment a threshold is crossed. The typical end-to-end latency from event to alert is under 90 seconds.

Question 4

Can I monitor multiple AWS accounts?

Accepted Answer

Yes. The Solo plan covers 1 account, Team supports up to 10, Agency up to 50, and Enterprise is unlimited. All accounts appear in a single dashboard with per-account risk scores and consolidated alert feeds.

Question 5

Is my AWS data secure?

Accepted Answer

All data is encrypted at rest with AES-256 and in transit with TLS 1.2+. Vigilare's control plane runs on AWS infrastructure in dedicated, isolated tenants. We never store raw AWS credentials. The platform is SOC 2 Type II compliant and we provide reports on request for Enterprise customers.

Question 6

Is there a free trial?

Accepted Answer

Yes — all paid plans include a 14-day free trial. No credit card is required to get started. You can connect your first AWS account and see findings within 5 minutes of signing up.

Question 7

What happens if I exceed my account limit?

Accepted Answer

We'll notify you as you approach your account limit and give you the option to upgrade. We won't stop monitoring your existing accounts without notice.

Question 8

Can I cancel at any time?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your subscription at any time from the billing settings page. Your access continues until the end of the current billing period.

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Uptime — last 6 months

Incident history